Terms of Purchase

Agreement Overview

These Terms of Purchase govern all orders placed through our website. By placing an order, you agree to the terms described below, together with our Privacy Policy and Terms of Use. Please read them carefully before completing your purchase.

Order Placement

How Orders Work

• Order confirmation — your order is confirmed when you receive our confirmation email
• Pricing — all prices are listed in USD and are inclusive of applicable taxes where required
• Availability — products are subject to availability; we may cancel or refund orders if a product becomes unavailable
• Errors — we reserve the right to correct pricing errors and notify you of any corrections before processing

Order Acceptance

We may decline or cancel any order at our discretion, including in cases of suspected fraud, payment verification failure, or pricing errors. If an order is canceled after payment, we will issue a full refund promptly.

Pricing & Payment

Payment Methods

We accept all major payment methods available at checkout, processed securely through encrypted, PCI-DSS-compliant providers.

Currency

All prices and transactions are in USD unless otherwise stated at checkout.

Taxes

Where applicable, taxes will be calculated and displayed at checkout. We cover all customs duties and import taxes for international orders — you will never pay additional fees at delivery.

Promotions & Discounts

How Promotions Work

• Promotional discounts apply to eligible products as indicated in the offer
• Offers cannot be combined unless explicitly stated
• Discounts are applied at checkout and reflected in the final price
• We reserve the right to modify or end promotions at any time
• Prices shown reflect applicable discounts for active promotions

Refunds & Returns

All purchases are covered by our 60-Day Money-Back Guarantee, as detailed in our Refund Policy. In summary:

• Returns accepted within 60 days of delivery
• Free prepaid return shipping labels provided
• Refunds processed within 5-10 business days of return inspection
• Refunds issued to the original payment method

Invoices & Receipts

Billing Documentation

• Order confirmation email — sent immediately after purchase
• Shipping confirmation — sent when your order is dispatched
• Invoice requests — available upon request through our Contact page

If you require a specific invoice format for reimbursement or accounting, contact us and we will provide the documentation you need.

Product Information

Nutrition Disclaimer

Our products are intended as complete and balanced nutrition for healthy pets. The information on our website is for general guidance and does not replace professional veterinary advice. Always consult your veterinarian regarding your pet's specific health needs, especially for medical conditions or prescription diets.

Feeding Instructions

Each product includes feeding guidelines. Always follow the instructions on the package and transition between foods gradually.

Intellectual Property

All content on our website — including text, images, logos, and product descriptions — is the property of our company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability arising from any order is limited to the amount you paid for the products in that order
• We are not liable for indirect, incidental, or consequential damages, including lost profits or loss of data
• Nothing in these terms limits liability that cannot be excluded by law

Governing Law

These Terms of Purchase are governed by the laws applicable in our place of business, without regard to conflict of law principles. Any disputes shall be resolved through the applicable courts in that jurisdiction.

Changes to These Terms

We may update these Terms of Purchase from time to time. Changes take effect when posted on this page. Your continued use of the website and placement of orders constitutes acceptance of the then-current terms.

Contact Us

If you have any questions about these terms, please visit our Contact page and we will be happy to assist you.