Shipping Policy

Free Worldwide Shipping

Good nutrition should never be held back by borders — or by shipping fees.

We offer free shipping on all orders, worldwide. No minimum purchase required, no hidden fees, no surprises at checkout. The price you see is the price you pay, and delivery is always on us.

Order Processing

How We Handle Your Order

Once your order is placed and payment is confirmed, our team gets to work:

• Order Confirmation — You will receive an email confirming your order details immediately after checkout.
• Processing Time — Orders are carefully packed and dispatched within 1-3 business days.
• Dispatch Notification — As soon as your package leaves our warehouse, we will email you your tracking number.

Please note that order processing does not include weekends or public holidays.

Estimated Delivery Times

Standard Delivery Window

Delivery typically takes 6-12 business days after your order ships, depending on your location.

These estimates are based on standard shipping times and may vary slightly due to customs processing or remote delivery areas.

Why It Can Take a Little Longer

We ship directly from our fulfillment partners around the world. International orders may pass through customs, which can occasionally add a few days. Rest assured, we track every package and are with you until it arrives.

Customs & Duties

We cover all customs duties and import taxes. You will never be charged additional fees at delivery, ever. The total shown at checkout is the final price you pay — no exceptions, no surprises.

If your local customs authority requests any documentation, our team will handle it on your behalf.

Order Tracking

How to Track Your Package

Once your order ships, you will receive:

• A tracking number via email
• A direct link to track your package's journey

You can follow your order from our warehouse to your doorstep at any time. If your tracking information ever appears stuck or unclear, contact us through our Contact page and we will investigate immediately.

Shipping Restrictions

We currently deliver to most countries worldwide. In rare cases, a remote location may not be available at checkout.

If you cannot complete your order due to a location issue:

1. Visit our Contact page
2. Let us know your country and postal code
3. Our team will find a solution for you

We are committed to getting quality nutrition to every pet that needs it.

Damaged or Lost Packages

What to Do If Your Package Arrives Damaged

If your order arrives damaged:

• Do not discard the packaging or product — we may need photos for our records
• Take photos of the damaged box and contents
• Contact us through our Contact page within 7 days of delivery
• Include your order number and photos in your message

Our team will process a free replacement or full refund as quickly as possible.

What to Do If Your Package Does Not Arrive

If your package has not arrived within the estimated delivery window:

1. First, check your tracking link for the latest update
2. Allow an additional 2-3 business days for carrier delays
3. If it still has not arrived, contact us through our Contact page
4. We will open a trace request and ensure you are made whole

We stand behind every shipment until it is safely in your hands.

Contact Us

For any shipping-related questions, please visit our Contact page and our team will be happy to assist you.