Refund Policy

60-Day Money-Back Guarantee

Your pet's health and happiness are our priority — and so is your peace of mind.

If you are not completely satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund. No complicated forms. No tricky conditions. Just an honest guarantee from a company that believes in its products.

How to Request a Return

Step-by-Step Return Process

1. Contact us through our Contact page with your order number and the reason for your return
2. Receive your return label — we will email you a free prepaid return shipping label within 24-48 hours
3. Pack your items — place the product in its original packaging, if available
4. Drop off your package — at any carrier location indicated on your label
5. Track your return — follow your package back to our facility

Our team will confirm receipt of your return by email.

Refund Processing

How Refunds Work

• Inspection Time — Once your returned items arrive at our facility, we inspect them within 1-2 business days.
• Refund Processing — Approved refunds are processed within 5-10 business days.
• Payment Method — Your refund is issued to the original payment method used at checkout.

Refund Timeline

You will receive an email notification the moment your refund is processed.

Return Shipping

We provide free return shipping labels for all eligible returns within the 60-day window. You will never pay to send a product back to us. The label is on us, the process is painless, and your refund is protected.

Eligible Items

What Can Be Returned

• All unopened or gently used products purchased through our website
• Products returned within 60 days of delivery
• Products with their original packaging (where available)
• Products purchased at full price or during any promotion

What Cannot Be Returned

• Products returned after the 60-day window
• Products damaged due to misuse or improper storage
• Products that have been partially consumed and are not in resalable condition (refunds may be partial in these cases)

If you are unsure whether your item qualifies, contact us through our Contact page — we will work with you fairly and honestly.

Non-Refundable Items

• Items damaged due to misuse, neglect, or improper storage
• Items returned after the 60-day period
• Gift cards or promotional credits, unless required by law

If your return does not qualify for a full refund, we will always explain why clearly and offer the best possible resolution.

Exchanges

Would you rather try a different formula than get your money back? No problem.

• Contact us through our Contact page
• Let us know which product you would like instead
• We will arrange the exchange and cover the shipping both ways

We want every pet to find the right nutrition — even if it takes a second try.

Our Promise

• Honest assessments — we will never invent reasons to deny a return
• Fast responses — we reply within 24-48 hours on business days
• Free return shipping — the cost of confidence is on us
• Full or partial refunds — always fair, always explained

Questions?

If you have any questions about our return policy, please visit our Contact page. Our customer service team is here to help you and your pet.